Bring visibility to your operations.
We track every process step, by every team member, on every transaction, on a second-by-second basis.
Built with experience from
- Facebook
- Amazon
- ByteDance
- Facebook
Identify time sinks,
up-level your team
Once installed, Taylor records and reports continuously so you get 24/7 visibility into your operations, rather than a one-off snapshot from a time-study.
Monitor all your team's screens, whether they use laptops or external monitors, in one unified view.
Get your team on the same page
Analyze key interactions and share them with your team so everyone can learn from each other.
Frame-by-Frame Replays
Video replays that capture every detail of your workflows, down to the millisecond.
Taylor's recording capture technology ensures you don't miss a single moment, providing a comprehensive frame-by-frame analysis of your team's activities.
Shareable Links
Share and replay critical tickets to ensure accuracy and resolve issues quickly.
Taylor helps your team drive a culture of continuous learning and continuous improvement. We believe teams are at their best when they learn together.
Easy Install
Download our client and start reporting results within half an hour. No IT required
Our desktop client works with Windows 10 and Windows 11. Our clients can report on web browser usage and desktop apps
Video replays that capture every detail of your workflows, down to the millisecond.
Taylor's recording capture technology ensures you don't miss a single moment, providing a comprehensive frame-by-frame analysis of your team's activities.
Share and replay critical tickets to ensure accuracy and resolve issues quickly.
Taylor helps your team drive a culture of continuous learning and continuous improvement. We believe teams are at their best when they learn together.
Download our client and start reporting results within half an hour. No IT required
Our desktop client works with Windows 10 and Windows 11. Our clients can report on web browser usage and desktop apps
Frequently asked questions
If you can't find the information you're looking for, please don't hesitate to contact us—we're here to help.
How does Taylor help operations and customer support managers improve team performance?
Taylor provides comprehensive insights into team productivity, allowing managers to identify bottlenecks, optimize workflows, and coach effectively. Our platform offers real-time analytics and analysis tools that help you make data-driven decisions to enhance overall team performance and customer satisfaction.
How does Taylor support managers in coaching and developing their teams?
Taylor offers powerful coaching tools, including screen recording playback with annotations, performance trend analysis, and customizable feedback systems. These features allow managers to provide targeted, data-driven coaching, identify top performers for best practice sharing, and create personalized development plans for each team member.
Can Taylor help us improve our customer satisfaction scores?
Yes, Taylor directly contributes to improving CSAT scores. By providing insights into agent performance, call quality, and resolution times, managers can identify areas for improvement and implement targeted training.
Can Taylor integrate with our existing CRM and ticketing systems?
Absolutely. We offer custom integrations with popular CRMs like Salesforce, Zendesk, and ServiceNow. We can also integrate with your omnichannel contact center systems such as Front, Finesse, and Genesys. Additionally, teams see results even without any integrations because Taylor operates at the Windows desktop level, providing valuable data across your entire workflow.
Is Taylor suitable for large, enterprise-level operations?
Taylor is built to scale and has already been successfully implemented in teams of 300 agents. Our Enterprise plan offers advanced features like custom API integrations, dedicated account management, and bespoke reporting to meet the complex needs of large-scale operations.
What are the minimum technical requirements for implementing Taylor?
Taylor requires a Windows desktop, running Windows 10 or 11, with a strong internet connection.
How does Taylor ensure compliance with industry regulations?
We understand the importance of compliance in operations and customer support. Taylor is designed with built-in compliance features, including customizable data retention policies, comprehensive audit logs, and granular role-based access controls. These features help you meet specific regulatory requirements while maintaining operational efficiency. For organizations requiring SOC 2 Type II or similar certifications, please contact our team.
How does Taylor protect our sensitive data?
Taylor takes data security seriously. All data is encrypted in transit and at rest. We maintain comprehensive access logs for all interactions. Our retention policies are designed to limit the amount of data we store, balancing security with operational needs. Taylor runs on industry-standard public cloud infrastructure, benefiting from their robust security measures. Finally, our team includes experts from tech companies like Amazon and Meta, bringing extensive experience.
How does Taylor help in managing remote or hybrid teams?
Taylor is designed for post-pandemic remote and hybrid work environments. Taylor bridges the visibility gap, giving managers the same level of insight they had when teams worked side-by-side. By providing comprehensive data on team activities across all locations, Taylor ensures consistent performance tracking and enables strategic coaching and development plans.
What makes Taylor different from other productivity tracking tools?
Taylor runs on the Windows desktop, providing visibility across all websites and desktop tools (Outlook, Teams, GDSs). Other tools may only provide visibility into a small part of your workflow, such as the contact center or CRM platform. More importantly, with video replay, we offer the full story of what happened during a call, not just a transcript or a few screenshots.
How quickly can we get Taylor up and running in our organization?
Taylor is designed for rapid deployment. Most teams are fully operational within 2-4 weeks, including integration with existing systems and initial team training. Our dedicated implementation team works closely with you to ensure a smooth transition, minimize disruption, and accelerate time-to-value. We also offer a phased rollout approach for larger organizations.
What kind of support and training does Taylor provide?
Our onboarding process includes thorough training sessions tailored to your organization's needs. For enterprise plans, we offer customizable support SLAs to meet your specific requirements, ensuring you have the level of assistance you need when you need it.
Pricing
Flexible plans to support your team's growth and productivity
Contact Us
For teams with 20 or more agents
Enterprise
- Unlimited sharing of recordings and reports with team members
- Customizable data retention policies to meet compliance needs
- Multi-monitor support for enhanced productivity (up to 4 screens)
- Comprehensive audit logging for security and compliance
- Role-based access control with granular permissions
- Custom API integrations to streamline your existing tools