Complete visibility into how your team actually works.
Taylor records every screen, every interaction, 24/7 — so you always know exactly what happened, when it happened, and why.
Built by engineers from
- Meta
- Amazon
- ByteDance
Everything that happens on your team's screens, on record
Taylor captures every website, app, and desktop tool — not just what's logged in your CRM. Get the full picture of how work actually gets done, 24/7.
See every screen, every agent — laptops, duals, and external monitors — in one unified view. No gaps, no blind spots.
Coach with evidence. Build a culture of excellence.
Turn every customer interaction into a coaching opportunity. Share replays, identify what great looks like, and give your team feedback grounded in reality.
Frame-by-Frame Replays
See exactly what happened on any interaction, down to the second.
Scrub through any recording to find the exact moment a process broke down, a mistake was made, or a best practice emerged. Stop relying on agent memory or incomplete notes.
Shareable Links
Share any recording with a single link — no login required for reviewers.
Clip a replay, add a timestamp, and send it to a colleague for feedback or escalation review. Build a library of real examples for onboarding and ongoing training.
Easy Install
Most teams are fully operational within weeks.
Download the Windows client, install on your agents' machines, and start seeing results quickly. Works with Windows 10 and 11, across all browsers and desktop apps.
See exactly what happened on any interaction, down to the second.
Scrub through any recording to find the exact moment a process broke down, a mistake was made, or a best practice emerged. Stop relying on agent memory or incomplete notes.
Share any recording with a single link — no login required for reviewers.
Clip a replay, add a timestamp, and send it to a colleague for feedback or escalation review. Build a library of real examples for onboarding and ongoing training.
Most teams are fully operational within weeks.
Download the Windows client, install on your agents' machines, and start seeing results quickly. Works with Windows 10 and 11, across all browsers and desktop apps.
Stop managing blind.
See exactly how your team handles every customer interaction. Most teams are fully operational within weeks.
Get in touch
Frequently asked questions
If you can't find the information you're looking for, please don't hesitate to contact us—we're here to help.
How does Taylor help operations and customer support managers improve team performance?
Taylor provides comprehensive insights into team productivity, allowing managers to identify bottlenecks, optimize workflows, and coach effectively. Our platform offers real-time analytics and analysis tools that help you make data-driven decisions to enhance overall team performance and customer satisfaction.
How does Taylor support managers in coaching and developing their teams?
Taylor offers powerful coaching tools, including screen recording playback with annotations, performance trend analysis, and customizable feedback systems. These features allow managers to provide targeted, data-driven coaching, identify top performers for best practice sharing, and create personalized development plans for each team member.
Can Taylor help us improve our customer satisfaction scores?
Yes, Taylor directly contributes to improving CSAT scores. By providing insights into agent performance, call quality, and resolution times, managers can identify areas for improvement and implement targeted training.
Can Taylor integrate with our existing CRM and ticketing systems?
Absolutely. We offer custom integrations with popular CRMs like Salesforce, Zendesk, and ServiceNow. We can also integrate with your omnichannel contact center systems such as Front, Finesse, and Genesys. Additionally, teams see results even without any integrations because Taylor operates at the Windows desktop level, providing valuable data across your entire workflow.
Is Taylor suitable for large, enterprise-level operations?
Taylor is built to scale and has already been successfully implemented in teams of 300 agents. Our Enterprise plan offers advanced features like custom API integrations, dedicated account management, and bespoke reporting to meet the complex needs of large-scale operations.
What are the minimum technical requirements for implementing Taylor?
Taylor requires a Windows desktop, running Windows 10 or 11, with a strong internet connection.
How does Taylor ensure compliance with industry regulations?
We understand the importance of compliance in operations and customer support. Taylor is designed with built-in compliance features, including customizable data retention policies, comprehensive audit logs, and granular role-based access controls. These features help you meet specific regulatory requirements while maintaining operational efficiency. For organizations requiring SOC 2 Type II or similar certifications, please contact our team.
How does Taylor protect our sensitive data?
Taylor takes data security seriously. All data is encrypted in transit and at rest. We maintain comprehensive access logs for all interactions. Our retention policies are designed to limit the amount of data we store, balancing security with operational needs. Taylor runs on industry-standard public cloud infrastructure, benefiting from their robust security measures. Finally, our team includes experts from tech companies like Amazon and Meta, bringing extensive experience.
How does Taylor help in managing remote or hybrid teams?
Taylor is designed for post-pandemic remote and hybrid work environments. Taylor bridges the visibility gap, giving managers the same level of insight they had when teams worked side-by-side. By providing comprehensive data on team activities across all locations, Taylor ensures consistent performance tracking and enables strategic coaching and development plans.
What makes Taylor different from other productivity tracking tools?
Taylor runs on the Windows desktop, providing visibility across all websites and desktop tools (Outlook, Teams, GDSs). Other tools may only provide visibility into a small part of your workflow, such as the contact center or CRM platform. More importantly, with video replay, we offer the full story of what happened during a call, not just a transcript or a few screenshots.
How quickly can we get Taylor up and running in our organization?
Taylor is designed for rapid deployment. Most teams are fully operational within 2-4 weeks, including integration with existing systems and initial team training. Our dedicated implementation team works closely with you to ensure a smooth transition, minimize disruption, and accelerate time-to-value. We also offer a phased rollout approach for larger organizations.
What kind of support and training does Taylor provide?
Our onboarding process includes thorough training sessions tailored to your organization's needs. For enterprise plans, we offer customizable support SLAs to meet your specific requirements, ensuring you have the level of assistance you need when you need it.
Built for enterprise teams
One plan, everything included. Priced per agent, scaled to your team.
Enterprise
Contact us for pricing
For teams with 20 or more agents
- Unlimited recording across all monitors (up to 4 screens per agent)
- Shareable replay links with timestamp annotations
- Role-based access control with granular permissions
- Comprehensive audit logging for security and compliance
- Customizable data retention policies
- Custom integrations with Salesforce, Zendesk, ServiceNow, and more
- Dedicated account management and priority support